Difficult Conversations

  • Publsiher : Penguin
  • Release : 02 November 2010
  • ISBN : 9781101496763
  • Page : 352 pages
  • Rating : 4/5 from 14 voters

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Download or read book entitled Difficult Conversations written by Douglas Stone and published by Penguin online. This book was released on 02 November 2010 with total pages 352. Available in PDF, EPUB and Kindle. Get best books that you want by click Get Book Button and Read as many books as you like.

Book Excerpt : The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

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