- Author : John G. Miller
- Publsiher : Penguin
- Release : 12 April 2021
- ISBN : 0399152334
- Page : 115 pages
- Rating : 4/5 from 15 voters
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Book Excerpt : Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.