Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin Group USA
Release :2000
Total pages :250
Language : EN, FR, DE, ES
ISBN : 014028852X

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Release :2010-11-02
Total pages :352
Language : EN, FR, DE, ES
ISBN : 9781101496763

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Gardners Books
Release :2000
Total pages :250
Language : EN, FR, DE, ES
ISBN : 014027782X

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher :
Release :1999
Total pages :250
Language : EN, FR, DE, ES
ISBN : 0718143612

Author : Douglas F. Stone,Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Release :2000
Total pages :250
Language : EN, FR, DE, ES
ISBN : 014028852X

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.

Author : Catherine Soehner,Ann Darling
Publisher : American Library Association
Release :2016-11-11
Total pages :128
Language : EN, FR, DE, ES
ISBN : 9780838915271

In an information landscape where change is the status quo, difficult conversations come with the territory. Being a library leader means knowing how to confidently steer these conversations so that they lead to productive results instead of hurt feelings, resentment, or worse. Employees in a library will also encounter conflict, especially during times of change. Using a step-by-step process, this book walks readers through learning the skills to have effective difficult conversations that hold themselves and others accountable. Practice activities throughout the book will help readers feel prepared beforehand. After reading this book, library directors, managers, administrators, and team leaders will feel empowered to proactively identify situations that require an intervention in order to avoid unnecessary complications or confrontations down the line;prepare for and initiate a difficult conversation, balancing a clear message with compassion to successfully manage change or handle personnel issues;diffuse volatile emotions by maintaining a calm, measured approach; andfollow up a difficult conversation in writing, keeping the lines of communication open to ensure a way forward.Illustrated with real-world examples of both successful and unsuccessful difficult conversations, this book will serve as an important leadership tool for handling change and conflicts in the library workplace.

Author : Harvard Business Review
Publisher : Harvard Business Review Press
Release :2016-01-26
Total pages :128
Language : EN, FR, DE, ES
ISBN : 9781633690790

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business. Also available as an ebook.

Author : Anni K. Reinking
Publisher : Rowman & Littlefield
Release :2019-05-17
Total pages :122
Language : EN, FR, DE, ES
ISBN : 9781475845860

This is a great resource for teachers and administrators to communicate more effectively.

Author : Henry Cloud,John Townsend
Publisher : Zondervan
Release :2009-05-18
Total pages :320
Language : EN, FR, DE, ES
ISBN : 9780310319641

A practical handbook on positive confrontation, now available in softcover with a discussion guide.Successful people confront well. They know that setting healthy boundaries improves relationships and can solve important problems. They have discovered that uncomfortable situations can be avoided or resolved through direct conversation. But most of us don’t know how to have difficult conversations, and see confrontation as scary or adversarial. Authors Henry Cloud and John Townsend take the principles from their bestselling book, Boundaries, and apply them to a variety of the most common difficult situations and relationships in order to:• Show how healthy confrontation can improve relationships• Present the essentials of a good boundary-setting conversation• Provide tips on preparing for the conversation• Show how to tell people what you want, stop bad behavior, and deal with counterattack• Give actual examples of conversations to have with your spouse, your date, your kids, your coworker, your parents, and more!

Author : Jennifer Abrams
Publisher : Corwin Press
Release :2009-01-08
Total pages :152
Language : EN, FR, DE, ES
ISBN : 9781452295664

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes