First Break All The Rules
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Gallup presents the remarkable findings of its revolutionary study of more than 80,000 managers in First, Break All the Rules, revealing what the world’s greatest managers do differently. With vital performance and career lessons and ideas for how to apply them, it is a must-read for managers at every level. The greatest managers in the world seem to have little in common. They differ in sex, age, and race. They employ vastly different styles and focus on different goals. Yet despite their differences, great managers share one common trait: They do not hesitate to break virtually every rule held sacred by conventional wisdom. They do not believe that, with enough training, a person can achieve anything he sets his mind to. They do not try to help people overcome their weaknesses. They consistently disregard the golden rule. And, yes, they even play favorites. This amazing book explains why. Gallup presents the remarkable findings of its massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup’s research were invariably those who excelled at turning each employee’s talent into performance. In today’s tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. The authors explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her — they define the right outcomes rather than the right steps; how they motivate people — they build on each person’s unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people — they find the right fit for each person, not the next rung on the ladder. And perhaps most important, this research — which initially generated thousands of different survey questions on the subject of employee opinion — finally produced the twelve simple questions that work to distinguish the strongest departments of a company from all the rest. This book is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the book shows you how to apply them to your own situation.
Outlines a program developed by Gallup experts and based on a study of more than two million people to help readers discover their distinct talents and strengths and how they can be translated into personal and career successes. 100,000 first printing.
"[A] summary of Gallup studies accumulated in the mid-to-late 1990s ... initiated by the lifetime work of the late Dr. Donald O. Clifton ... the father of strengths-based psychology"--Page 3.
Based on the largest study of worker attitudes in the world and more than a decade of Gallup research, the authors explain the 12 Elements essential to motivating employees. The book also features the inspiring stories of 12 managers around the world who succeeded in these dimensions. More than a decade ago, Gallup combed through its database of more than 1 million employee and manager interviews to identify the 12 elements most important for sustaining high performance. These were identified in the 1999 bestseller First, Break All the Rules. The Gallup study now includes 9 million employee and manager interviews spanning 114 countries and conducted in 41 languages. The authors weave together the latest Gallup insights with recent discoveries in the fields of psychology, physiology, game theory, neuroscience, and management. Chapters in the book follow great managers as they harness employee engagement to turn around a failing call center, save a struggling restaurant, improve patient care in a hospital, maintain production through power outages, and face a host of other challenges in settings around the world. Written to be accessible to all managers and employees, 12 explains what every company needs to know about human nature on the job.
Based on in-depth interviews with more than 80,000 managers at all levels (and in companies of all sizes), Marcus Buckingham and Curt Coffman reveal in this summary what great managers do differently from ordinary managers to coax world class performance out of their workers. Great managers, routinely break all the rules. They take the conventional wisdom about human nature and managing people and turn it upside down.In this summary we will explore which conventional wisdoms to ignore, twelve questions that will help you assess whether your workplace is the kind of place that will attract and keep the best employees, and the four keys for unlocking the potential of each and every one of your employees.
Companies routinely claim that 'Our People Are Our Greatest Asset', but research data shows that in practice most people do not actually use their assets much at work. This books aims to change that. When employees learn how to truly apply their greatest strengths at work, they turbo-charge their career potential and everybody wins. Companies find that their employees are more productive, their teams are more effective, their organization is more innovative and, accordingly, their customers are more engaged. In FIRST, BREAK ALL THE RULES, Marcus Buckingham proved the link between engaged employees and more profitable bottom lines and highlighted great managers as the catalyst. In NOW, DISCOVER YOUR STRENGTHS he explained how to sort through your patterns of wishes, abilities, thoughts and feelings and, with the help of a web-based profile, identify your five most dominant talents. In GO, PUT YOUR STRENGTHS TO WORK he shows you how to take the crucial next step. How to seize control of your time at work and, in the face of a world that doesn't much care whether you are playing to your strengths, how to rewrite your job description under the nose of your boss.
In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summaries fit into your life. Find out more at joosr.com. The best managers in the world don't just copy other people's techniques. They forge their own unique styles-but they do have some very important things in common. Most managers lead by conventional methods, believing what works in the past should work now. The greatest managers in the world would disagree. First, Break All The Rules is the result of 25 years of interviews with the best managers in the world, showing the framework that every great manager has in common. Truly exceptional managers forge their own style-and this book will show you how. You will learn: ʺ Why employees find a good manager more important than a good company ʺ What true talent is, how to spot it, and how to build on it ʺ Why the phrase "Everyone has unlimited potential" is a lie.
Presents advice for readers on how they can identify their greatest strengths and weaknesses and how this knowledge can be utilized to achieve greater personal and professional success.
Drawing on a wide body of research, including extensive in-depth interviews, THE ONE THING YOU NEED TO KNOW reveals the central insights that lie at the core of: Great Managing, Great Leadership and Great Careers. Buckingham uses a wealth of relevant examples to reveal that at the heart of each insight lies a controlling insight. Lose sight of this 'one thing' and all of your best efforts at managing, leading, or individual achievement will be diminished. For great managing, the controlling insight has less to do with fairness, or team building, or clear expectations (although all are important). Rather, the one thing great managers know is the need to discover and then capitalize on what is unique about each person. For leadership, the controlling insight is the opposite - discover and capitalize on what is universal to all your people, regardless of differences in personality, race, sex, or age. For sustained individual success, the controlling insight is the need to discover what you don't like doing, and know how and when to stop doing it. In every way a groundbreaking work, THE ONE THING YOU NEED TO KNOW offers crucial performance and career lessons for business people at every level.
Apa yang membedakan para manajer hebat dunia dari lainnya? Banyak, tentu! Namun satu yang pasti, para manajer hebat memiliki satu ciri umum: Mereka tidak ragu-ragu melanggar nyaris setiap aturan yang disakralkan oleh kebijaksanaan konvensional. Mereka tak percaya bahwa, dengan pelatihan yang cukup, seseorang dapat mencapai apa saja yang dipikirkannya. Mereka tak berusaha membantu orang lain mengatasi kelemahannya. Bahkan, mereka menganakemaskan karyawan tertentu. Buku ini menyajikan temuan mengagumkan Gallup Organization dari studi mendalam bercakupan luas tentang manajer hebat dunia. Beberapa orang berada di posisi kepemimpinan, sementara lainnya supervisor. Beberapa orang berada di perusahaan kategori Fortune 500, sementara lainnya tergolong pemain kunci perusahaan dan kewirausahaan kecil. Di mana pun mereka, manajer hebat yang jadi fokus riset Gallup adalah orang-orang unggul di balik talenta setiap karyawan berkinerja tinggi. Mereka inilah manajer garis-depan yang menjadi kunci untuk menarik dan mempertahankan karyawan berbakat. Inilah buku pertama yang menyuguhkan tolok ukur penting kesuksesan perusahaan, serta membuktikan kaitan antara pandangan karyawan dengan produktivitas, keuntungan, kepuasan pelanggan, dan tingkat turn-over. Di dalamnya, terdapat pelajaran penting perihal prestasi dan karier gemilang bagi manajer di semua tingkat—dan di atas segalanya, buku ini memandu Anda cara penerapannya sesuai situasi Anda sendiri.