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Leverage true connections as an engine for growth and change! • • Create more actionable understanding of your customers as real human beings, and create high-profit innovations in both current and new markets. • Reveals secrets of winning 'Open Empathy' companies that truly walk in their customers' shoes. • Patnaik has helped the companies in this book leverage empathy for growth, including American Girl, Harley Davidson, Microsoft, and Target. Empathy isn't about being touchy-feely. It's the ability to step outside of yourself and see the world as other people do. Empathy helps to make good leaders into great ones: they see new opportunities faster than their competitors, have the courage to take a risk on something new, and have the gut-level intuition that they need to make the right decisions when the path ahead is unclear. Fostering empathy in an entire organization, however, is much harder. The thousands of people that make up a large company inevitably accumulate implicit experiences, feelings, and insights about people that affect the way that each of them makes decisions. But that does not, however, create an organization that has a collective, widespread sense of empathy. This book explains how companies can challenge themselves to meet their customers more than halfway. The author's original approach walks helps readers shift their thinking and their companies' thinking beyond the borders of the organization. The author begins by having the reader explore their own mental models and maps; explores how size and distance have disconnected companies from their true customers; shows how we are wired to care in our brains; and provides a way for companies to drive growth by understanding this truth about their customers: We are them, and they are us.
Keegan, a downhill skier, is nearly knocked off his skis when someone ties a wire between two trees for exactly that reason, and he must find the reason why someone would sabotage him.
In Prometheus Wired, Darin Barney debunks claims that a networked society will provide the infrastructure for a political revolution and shows that the resources we need for understanding and making sound judgments about this new technology are surprisingly close at hand. By looking to thinkers who grappled with the relationship of society and technology, such as Plato, Aristotle, Marx, and Heidegger, Barney critically examines such assertions about the character of digital networks.
In Part I, we bring ad-hoc networking closer to the reality of practical use. The focus is on more advanced scalable routing suitable for large networks, directed flooding useful in information dissemination networks, as well as self-configuration and security issues important in practical deployments. Part II illustrates the efforts towards development of advanced mobility support techniques (beyond traditional ""mobile phone net"") and Mobile IP technologies.
Wired for Sound is the first anthology to address the role of sound engineering technologies in the shaping of contemporary global music. Wired sound is at the basis of digital audio editing, multi-track recording, and other studio practices that have powerfully impacted the world's music. Distinctions between musicians and engineers increasingly blur, making it possible for people around the globe to imagine new sounds and construct new musical aesthetics. This collection of 11 essays employs primarily ethnographical, but also historical and psychological, approaches to examine a range of new, technology-intensive musics and musical practices such as: fusions of Indian film-song rhythms, heavy metal, and gamelan in Jakarta; urban Nepali pop which juxtaposes heavy metal, Tibetan Buddhist ritual chant, rap, and Himalayan folksongs; collaborations between Australian aboriginals and sound engineers; the production of "heaviness" in heavy metal music; and the production of the "Austin sound." This anthology is must reading for anyone interested in the global character of contemporary music technology. CONTRIBUTORS: Harris M. Berger, Beverley Diamond, Cornelia Fales, Ingemar Grandin, Louise Meintjes, Frederick J. Moehn, Karl Neunfeldt, Timothy D. Taylor, Jeremy Wallach.
This book constitutes the refereed proceedings of the 6th International Conference on Next Generation Teletraffic and Wired/Wireless Advanced Networking, NEW2AN 2006, held in St. Petersburg, Russia in May/June 2006. The book includes 49 revised full papers presented together with 2 keynote talks. The papers are organized in topical sections on teletraffic, traffic characterization and modeling, 3G/UMTS, sensor networks, WLAN, QoS, MANETs, lower layer techniques, PAN technologies, and TCP.
In this passionately argued overview, a longtime activist-scholar takes readers through the changing landscape of academic freedom. From the aftermath of September 11th to the new frontier of blogging, Robert O'Neil examines the tension between institutional and individual interests. Many cases boil down to a hotly contested question: who has the right to decide what is taught in the classroom? O'Neil shows how courts increasingly restrict professorial judgment, and how the feeble protection of what is posted on the Internet and written in email makes academics more vulnerable than ever. Even more provocatively, O'Neil argues, the newest threats to academic freedom come not from government, but from the private sector. Corporations increasingly sponsor and control university-based research, while self-appointed watchdogs systematically harass individual teachers on websites and blogs. Most troubling, these threats to academic freedom are nearly immune from legal recourse. Insisting that new concepts of academic freedom, and new strategies for maintaining it are needed, O'Neil urges academics to work together--and across rigid and simplistic divisions between "left" and "right."
In these pathbreaking essays, Roy Rosenzweig charts the impact of new media on teaching, researching, preserving, presenting, and understanding history. Negotiating between the "cyberenthusiasts" who champion technological breakthroughs and the "digital skeptics" who fear the end of traditional humanistic scholarship, Rosenzweig re-envisions the practices and professional rites of academic historians while analyzing and advocating for the achievements of amateur historians. While he addresses the perils of "doing history" online, Rosenzweig eloquently identifies the promises of digital work, detailing innovative strategies for powerful searches in primary and secondary sources, the increased opportunities for dialogue and debate, and, most of all, the unprecedented access afforded by the Internet. Rosenzweig draws attention to the opening up of the historical record to new voices, the availability of documents and narratives to new audiences, and the attractions of digital technologies for new and diverse practitioners. Though he celebrates digital history's democratizing influences, Rosenzweig also argues that the future of the past in this digital age can only be ensured through the active resistance to efforts by corporations to control access and profit from the Web.